I recently purchased the Razer Kraken V4 Pro, but the haptic feedback does not work at all on my unit.
I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.
On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.
Troubleshooting already attempted:
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Installed the latest Razer Synapse 4
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Updated firmware and checked for updates
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Enabled Haptic Intensity in Synapse
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Tested both Sensa HD mode and Audio-to-Haptics
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Confirmed audio is playing at sufficient volume
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Ran the Razer Device Detection Troubleshoot Tool
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Restarted Synapse and my PC
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Reconnected the headset and tested different USB ports
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Tried multiple games and media sources even my PS5
None of these steps made any difference.
Additional details:
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Windows PC
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Synapse 4 installed
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Device is detected correctly
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All audio functions work normally
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Only the haptics feature is not functioning
Has anyone experienced this issue with the Kraken V4 Pro, or could this be a firmware or hardware problem?
Any help would be appreciated.
