• This might be useful when I put the headphones into pairing mode via a 2.4 wireless channel, they beep about connecting, but they are not listed in Synapse or Device Manager or even Sound Output Devices.

№: RZ-20260128-43562

создан

Дата: 28.01.2026 14:05

Получатель: Тахир Магомедов

Тип доставки: Предзаказ ПВЗ (отгрузка с 03.02)

Адрес доставки: 358007, Элиста, 358007, Россия, Калмыкия, Элиста, 1-й микрорайон, 6Б

Тип оплаты: Онлайн через СБП Изменить
I purchased the device from the Razer Russia website. These are my details and order number. My phone number is +79963537049, assuming the warranty applies to this device. I want to say that the OLED hub worked initially (I picked it up from SDEK on February 4th). Two weeks passed, and on Wednesday, February 18th, I discovered it wasn't working. I reinstalled everything, including Windows, but the screen was still black and nothing worked. I connected it to another computer, but the display still didn't show anything, not even a second of light. There was no signal that the device was connected, no notification that it was disconnected or unrecognized; it was just not there at all.

https://allwebs.ru/image/%D0%91%D0%B5%D0%B7-%D0%B8%D0%BC%D0%B5%D0%BD%D0%B8.hvQhQp

The screenshot shows the date of my purchase on the Razer Russia website and the headphones themselves.

No, the device also doesn't work without Razer and Synapse running, including on another computer. The headphones work via a wire, including the one connected to the hub, and also via Bluetooth.

I tried everything I could, reinstalled Windows and disabled and re-enabled all programs, deleted all connections through the device manager and rebooted hoping that it would detect the hub, tried to reset by holding down the hub's wheel and connecting it via USB, unfortunately, nothing helped.

Video https://photos.app.goo.gl/gg5XKpSGYqqU6WzC7

I'm not sure what's going on, but I tried disconnecting the headphones again and using a 2.4G wireless connection, and the headphones made a short sound as if they were connected to the hub. The hub, however, doesn't respond at all to reconnecting to the computer or rebooting my PC.

My oled hub had issues with the screen and it looked like this 

Hallo,
ich habe folgendes Problem. Mein Razer Kraken v4 Pro Control Hub hat einen Defekt nach dem Update 1.6.3. Das Gerät startet immer wieder neu. Der Support-Chat funktioniert nicht. Ich weiß nicht, was ich noch machen könnte, bitte um Hilfe.

Mit freundlichen Grüßen

Does the razer logo get stuck in the background when you change the volume and does your screensaver not change when you change it in razer synapse?

hi . headset funktioniert ja aber der control hub startet jedesmal neu  und zeigt mir nur die start sequenz an. und in der razer synapse verschwindet und erscheint das headset symbol.wenn ich werkreset machen möchte starte es immer neu und verschwindet. 

mfg

So it loses connection to the computer?

am kabel liegt es nicht. ich weis halt nicht was ich noch tun kann,im schlimmsten fall garantie fall . der support von razer lässt auch zu wünschen übrig .bei dem preis  kann man auch unterstützung verlagen.

what issues does yours have?

hi mein razer kraken v4 pro hängt in einer boot schleife nach dem update 1.6.3. .bekomme auch keine verbindung razer synapse 4.

mfg 

Does your oled hub have the same issues too in the picture I sent?

https://youtu.be/beGrBVca1mE

das ist mein problem