Razer Kraken v4 pro OLED Control hub not working. | Razer Insider
Skip to main content
Question

Razer Kraken v4 pro OLED Control hub not working.


Hi guys, and gals. 

SO yesterday everything worked fine, today however that’s not the case. My control hub doesn’t even show a single light, but it beeps when I turn the headset on like it’s connecting, but there’s no audio, nor is there any detection from windows or synapse. I’m completely baffled because I can’t reset something with no detection, my headset is in hyperspeed wireless mode, but still no audio, lights, or anything from the hub. The headset works when it’s plugged in, but I work from home, I can’t have it wired in 24/7 in case I have to switch desks for a task or something of the sort. I really love this headset it’s not even a year old I’m kinda at at a standstill. Does anyone know of a fix for this? I don’t have $400 to replace it. 

This topic has been closed for replies.

2 Replies

Lrbrownii

Firmware updated?


Razer.Ten
  • Razer Support
  • June 30, 2026

Hi ​@CautionLowAmmo,

Please bear with me for a bit. Can you turn off the devices and disconnect the cable from the control hub for at least 5 minutes, then turn it back on and reconnect to your computer? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the hub issue.


*Thread locked to curb conversation to PM.