Razer Kraken v4 pro OLED Control hub not working. | Razer Insider
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Razer Kraken v4 pro OLED Control hub not working.

  • June 28, 2026
  • 2 replies
  • 19 views

Hi guys, and gals. 

SO yesterday everything worked fine, today however that’s not the case. My control hub doesn’t even show a single light, but it beeps when I turn the headset on like it’s connecting, but there’s no audio, nor is there any detection from windows or synapse. I’m completely baffled because I can’t reset something with no detection, my headset is in hyperspeed wireless mode, but still no audio, lights, or anything from the hub. The headset works when it’s plugged in, but I work from home, I can’t have it wired in 24/7 in case I have to switch desks for a task or something of the sort. I really love this headset it’s not even a year old I’m kinda at at a standstill. Does anyone know of a fix for this? I don’t have $400 to replace it. 

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2 Replies

Lrbrownii
  • Insider
  • June 29, 2026

Firmware updated?


Razer.Ten
  • Razer Support
  • June 30, 2026

Hi ​@CautionLowAmmo,

Please bear with me for a bit. Can you turn off the devices and disconnect the cable from the control hub for at least 5 minutes, then turn it back on and reconnect to your computer? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the hub issue.


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