Greetings, I'm from Brazil and I bought my Razer Kraken X Lite on 06/12/2024, in a physical store (Kalunga) in a shopping mall.
Last week the headband of the left side of the headphones broke and yesterday the left side of the audio output just stopped working, although the microphone still works.
I would like to know if I am still entitled to the warranty and how to claim it.
I have tried to contact the Brazilian support email (razer@grupomulti.com.br), but I haven't received a reply yet.
Hi MBMonster,
I understand that the left headband of your Razer Kraken X Lite is broken, and now the left audio won’t produce sound. Please be informed that warranty claims resulting from misuse or mishandling are not covered under our warranty policy. You may want to take the time to read the full details of the Razer Warranty Policy. To reach out to our Brazil Support team, please visit the Brazil Support Page, and to expedite a resolution, include the following in your email:
Product Details
Serial Number:
Device Name:
Problem Description:
Personal Information
Full Name:
Contact Phone:
Shipping Address:
Email:
Purchase Details
Reseller Name:
Purchase Date:
Proof of Purchase (Please attach a copy)
NOTE: For products purchased outside of Brazil, please contact the reseller. Our support team can only proceed with exchanges for products purchased in the local Brazilian market. They will analyze your case and respond within five business days. Thank you for your patience and understanding.
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