razer kyio pro not auto conneect on reboot and cant up date to firmware 1.5.0.1 | Razer Insider
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Question

razer kyio pro not auto conneect on reboot and cant up date to firmware 1.5.0.1

  • August 6, 2025
  • 1 reply
  • 24 views

my razer kyio pro cant update to 1.5.0.1 firmware and say on update to speak with suport and the camera i need to replugg it to my computer

 

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1 Reply

Razer.Aero
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  • Razer Support
  • August 6, 2025

Hi runebeard86,

I’m here to help. Please send me a PM with your device’s serial number and the fill out the following so I can initiate a case and escalate the issue on your behalf:

Full Name:
Email:
Phone number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Product Name: Razer Kiyo Pro
Product Code/Number: 
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

Thanks!

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