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Good day. 

My 1.5 year old Razor laptop suddenly stopped working and won’t start up again.

Bought the laptop in germany but live now in Indonesia.

Where is the closest Razor Service centre I could visit?

Would they repair my European bought laptop there or would I have to go to Germany to get it fixed?

Thank you!

Kind regards.

Any symptoms when you want to start it? Or it’s totally dead?

Check if charger is working (green light on it). If yes, then you might try to disassemble bottom lid, and try to disconnect the battery for a few minutes (or even leave it disconnected, then try to turn on laptop on charger only).


Good day. 

My 1.5 year old Razor laptop suddenly stopped working and won’t start up again.

Bought the laptop in germany but live now in Indonesia.

Where is the closest Razor Service centre I could visit?

Would they repair my European bought laptop there or would I have to go to Germany to get it fixed?

Thank you!

Kind regards.

Hello flozzzer,

Please try to follow the steps in this article. If the steps didn’t work, PM the following so I can escalate the issue to our Support Team for further assistance.

Full Name:
Email:
Phone number:
Country:

Product Name:
Product Code/Number:
Product serial number:
Charger Product Code/Number (Systems Power Adapter):
Charger serial number (Systems Power Adapter):

Place of Purchase: (The vendor's website or physical store address)
Date of purchase:
Proof of purchase: (you may skip this part if the unit is already out of warranty.)
Subscribed to Razer Care?: Yes/No

*Thread locked to curb the conversation to PMs.