razer mamba chroma wireless ( with dock) not working | Razer Insider

razer mamba chroma wireless ( with dock) not working

  • 7 October 2020
  • 3 replies
  • 3 views
V
Hello,

im been trying to find solution for my problem over these past few days. My razer mamba wireless stopped working.

it is detected by device manager and razer synapse 2 even the dock, the problem is everytime i plug it in it doesnt respond and the lights doesnt on. i saw a simillar problem but with blackwidow keyboard.

can anyone help me pleeeaasse!!

Thanks in advance
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3 Replies

Razer.Caziel
Userlevel 7
Do you get the same results with and without Synapse running in the background? Have you tried clean installing the app and device drivers? If you haven't yet, I highly recommend that you follow this guide. If the problem persists, don't hesitate to send me a PM with the serial number of your mouse.
V
Yes i tried every things,

the mouse is detected by synapse, its like the mouse is sleeping LOL. can i pm you? ive been researching this past 3 days to trouble shoot.
Razer.Caziel
Userlevel 7
As far as I can tell, that's a Mamba 16k. But send me a PM with the SN so I can verify the model and check for firmware solutions.

*Locking thread to curb the conversation to PMs.
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