Razer Mamba Elite TE , DPI and mouse 3+4 stopped working | Razer Insider
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Question

Razer Mamba Elite TE , DPI and mouse 3+4 stopped working

  • July 22, 2026
  • 2 replies
  • 16 views
Q

Hello there, as the title suggests, Mamba TE wired, randomly stopped recognizing sensitivity up/down and mouse 3+4 buttons. 

Synapse 4, firmware is updated on the mouse, no updates needed whatsoever for the pc or any peripherals. 

This started randomly, out of nowhere. No windows updates, no synapse updates, nothing, it was working at one moment and then just stopped registering those buttons. 

 

Physical buttons are okay, if they are mapped to any other function they do work, they just seem to not be able to do their default actions. 


Tried every guide I found to resolve this, nothing worked. 

I did reset the profile, did a clean re-install of synapse, tried other ports, zero. 



Can I please get this resolved? I really do like that mouse and I would hate to replace it.

2 Replies

Razer.Zionzedd

 

 

Since the buttons are registering inputs when reassigned, the hardware is fine. The issue likely stems from corrupted Synapse local cache files or a quirk with Razer’s onboard profile memory. To help you get started,,  PM me your Razer Mamba Elite’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 


*Thread locked to PM.

Q

Thanx for the reply. BUT. The mouse was bought 6-8 years ago, I don’t have a PDF of the receipt, I don’t even know where the receipt is. 
Also, why would you need the SN of the mouse? What that has to do with anything? 

This is a problem with Synapse 99% I’m pretty sure. There is only 1 profile on the onboard memory and I did a factory reset, as stated on the original post.

Please point out actual steps to fix this, not nonsense. 

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