Razer naga 2014 not recognised by synapse | Razer Insider

Razer naga 2014 not recognised by synapse

  • 19 February 2020
  • 4 replies
  • 10 views
V
My mouse is connected to pc, yet synapse does not recognise it.

I only found this out when I wanted to add a new macro, strange thing is I have 1 ,macro permanently on which works fine. How is this possible? I cannot create a new macro.
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4 Replies

Razer.Speedcr0ss
Userlevel 7
ventureOrchidtech698
My mouse is connected to pc, yet synapse does not recognise it.

I only found this out when I wanted to add a new macro, strange thing is I have 1 ,macro permanently on which works fine. How is this possible? I cannot create a new macro.


Hi there! Sorry to hear about your Razer mouse and Synapse's concern. What's your current Razer Synapse version? Have you tried reinstalling the Razer Synapse 2.0?
V
software version 2.21 when it opens it asks me to register my product, which I had already done before and as I said I have 1 macro that is working
V
I updated software as soon as I realised there was an issue.
Razer.Speedcr0ss
Userlevel 7
ventureOrchidtech698
I updated software as soon as I realised there was an issue.


I see. Please send me a video showing the issue while using Razer Synapse together with your Razer Naga 2014's serial number via PM. I'll pick it up from there.
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