Razer Naga Chroma works on all my systems except my Razer blade 17" | Razer Insider
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Razer Naga Chroma works on all my systems except my Razer blade 17"

  • May 27, 2020
  • 1 reply
  • 4 views
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So I have a razer naga chroma mouse that I've been using for a couple years on my desktop, but now I've decided to retire it for a new mouse. Well I wanted to start using it on my old Razer laptop (Razer Blade Pro 17” (2013) | RZ09-0099x), but every time I plug it in windows says "Device not recognized" So I've tried re-installing windows 10 on it, as well as synapse 2.0, but no luck. Other devices it works fine with:
  • My main gaming computer (custom built) running Ubuntu Budgie
  • My Macbook Pro 13" 2015
  • My Macbook Pro 15 2014
  • My old gaming computer (custom built) running Windows 10
  • Lenovo T470s running windows 10
Any ideas what could cause the issue on the Razer laptop? Because I honestly don't know what else to try
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1 Reply

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • May 29, 2020
Do you get the same results no matter which USB port you plug it into? This is highly likely a corrupted packaged driver. Try to uninstall Synapse and remove all the mouse drivers you have on the Blade Pro before testing the mouse again. Shoot me a PM me if the problem persists.
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