Razer Naga Hex V2 (RZ01-0160) – Middle/Scroll Click Not Working on Two Mice | Razer Insider
Skip to main content
Question

Razer Naga Hex V2 (RZ01-0160) – Middle/Scroll Click Not Working on Two Mice

soloGrayBlueshare954

Hello Razer Support,

I'm experiencing an identical middle-click (scroll-wheel click) issue with two separate Razer Naga Hex V2 mice (Model RZ01-0160).

Both mice function normally in every other respect, including scrolling, left/right clicking, and programmable buttons. However, physically pressing the scroll wheel does not register as Mouse Button 3 / Middle Click / Scroll Click in Windows, Google Chrome, or World of Warcraft.

Both mice have normal physical and audible clicking feedback when the scroll wheel is pressed.

Troubleshooting already performed:

  1. Tested both Razer mice in Chrome, World of Warcraft, and an online mouse-button tester. Neither registers middle clicks.

  2. Tested a generic wireless mouse on the same PC. Its middle click works correctly in Chrome and can be assigned as a keybind in World of Warcraft.

  3. Tested one of the Razer mice on a completely different PC that has never had Razer Synapse installed. Middle click still did not work.

  4. In Razer Synapse, tested both Default Function → Scroll Click and Mouse Function → Scroll Click, without success.

  5. Assigned the physical scroll-wheel click to the keyboard letter P under the Standard profile. Pressing the wheel did not produce P in Notepad.

  6. Assigned another programmable button to P. This worked correctly, confirming that Synapse can successfully remap other buttons.

  7. Completely exited Synapse and retested, without success.

  8. Uninstalled and reinstalled the mouse through Windows Device Manager, restarted Windows, and restarted Razer services, without success.

My concern:

Because two identical mice exhibit the same issue, I suspect there may be a Razer-specific software, firmware, or button-mapping problem rather than two simultaneous hardware failures.

I also noticed that Synapse identifies the middle mouse button as Scroll Click, rather than Mouse Button 3. I would appreciate confirmation that this mapping is functioning correctly for the Naga Hex V2.

Could you please confirm:

  • Whether this is a known issue affecting the Naga Hex V2 or recent Synapse versions.

  • Whether firmware updates or a factory-reset procedure are available specifically for model RZ01-0160.

  • Whether the Naga Hex V2 retains onboard button configurations that could affect its behavior on another computer.

  • Whether there is a recommended diagnostic tool or procedure to determine if the physical middle-click switch is registering at the hardware level.

I would appreciate a technical troubleshooting solution rather than repeating the standard driver reinstall and Synapse configuration steps, which I've already completed.

Thank you for your assistance.

    CookiesAccessibility statement