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Razer Naga Pro

  • September 16, 2020
  • 4 replies
  • 4 views
S
Razer Naga Pro stops move after for a while. Could you please fix the issue and this first day when I started to use the mouse after 15 min.
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    4 Replies

    S
    • Shapras
    • Author
    • September 16, 2020
    It works fine with cable connected. An issue is with a wireless dongle.
    Razer.Speedcr0ss
    Hey there! Thanks for posting your device's concern here. Allow me to help. Have you tried connecting the USB dongle to a different port or computer? Should the issue persists, please send me a PM together with your Razer Razer Naga Pro's serial number. Let's continue from there.
    A
    Razer.SpeedCr0ss
    Hey there! Thanks for posting your device's concern here. Allow me to help. Have you tried connecting the USB dongle to a different port or computer? Should the issue persists, please send me a PM together with your Razer Razer Naga Pro's serial number. Let's continue from there.
    Hello there - Just to follow up on this, myself and a number of other naga pro owners are experiencing this exact same issue. It's so frustrating that the mouse fails so frequently whilst on the USB dongle. I've been advised that you have a beta firmware update, can this be released?
    Razer.Speedcr0ss
    AdmiralAthy
    Hello there - Just to follow up on this, myself and a number of other naga pro owners are experiencing this exact same issue. It's so frustrating that the mouse fails so frequently whilst on the USB dongle. I've been advised that you have a beta firmware update, can this be released?
    Hello there! Thanks for posting your concern here as well. Please send me your device's serial number via PM. I can't just post any firmware publicly because users download it even if their devices are fine or they are using a different device model which is risky and can potentially brick devices.
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