The problem is when I am using the mouse wirelessly all the buttons work as they should. It's when I have to use it wired when I need to charge the battery all the side buttons stop working. When I switch back to wireless they function normally again.
I have tried switching USB ports, reinstalling Synapse, resetting the mouse through Synapse. Issue still persists.
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Ell3mentz
The problem is when I am using the mouse wirelessly all the buttons work as they should. It's when I have to use it wired when I need to charge the battery all the side buttons stop working. When I switch back to wireless they function normally again.
I have tried switching USB ports, reinstalling Synapse, resetting the mouse through Synapse. Issue still persists.
Does the behavior happen while Razer Synapse 3.0 is disabled or closed? Did you try updating the device's firmware? If you haven't, please click this link. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
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