Razer Naga Pro stopped working | Razer Insider
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Question

Razer Naga Pro stopped working

  • September 17, 2025
  • 1 reply
  • 22 views

Hi my Razer naga pro stopped working out of the blue. Completely all of a sudden. The wire is working fine but the mouse doesn’t seem to register.

there was a notification on my PC that said the USB malfunctioned. I deleted synapses, re-downloaded it, updated drivers but nothing. 
 

I downloaded the updated firmware but the mouse didn’t register until i reset it to razerbootloader? And it started updating the firmware. 
 

however the firmware update isn’t successful despite it going to 99%. I’m completely clueless on what else I can do besides trashing my beloved mouse. 

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hello there, ​@firstPaleCarminebay881!

 

Thanks for alerting us about this. Is it possible for you to try updating your mouse’s firmware using a different computer? Let me know via PM along with your Naga Pro’s serial number so I can validate it in our database and check for some workarounds along the way.

 

*Thread locked to curb conversation to PM.