Hi

I purchased a new Naga Trinity today (my previous logitech mouse stopped working). I have got home to install it on the computer and it is not being detected by the Razer Synapse Program. I have downloaded version 3 (from here https://www.razer.com/synapse-3). The mouse itself it working fine. It moves and left and right click works, the scroll wheel works and the DPI can be changed using the buttons on top of the mouse. The mouse also changes colour on its own.



I have installed the mouse on another computer and it was detected by the Synapse program so there is not a problem with the mouse itself and it is just a software problem on my PC.



I have tried a number of different troubleshooting steps.



I have disconnected the Razor mouse.

Then I have uninstalled the Synapse program then deleted the Razer directory from both the Programdata and Program Files folders. and then restarted the computer

I have then removed all of the HID keyboard/mouse and human interface drivers from the device manager. and then restarted the computer.

I have then tried to download Microsoft Netframe work 4.5 or higher (http://www.microsoft.com/en-us/download/details.aspx?id=30653) The installer said that it was already installed or a higher version was already installed.

I have then redownloaded the Synaspe program from https://www.razer.com/synapse-3.

I found various webpages and posts describing this process and I feel like I have repeated these steps a number of times.



I have changed the power settings as shown in this reddit post (https://www.reddit.com/r/razer/comments/9u982v/razer_naga_trinity_not_showing_up_in_synapse_3/e92uxtf?utm_source=share&utm_medium=web2x)



I have also tried the steps as described in this post (/synapse-not-reconizing-devices.46683/page-2#post-485954) which unfortately did not work.



I have also tried to install the drivers manually in the device manage using the properties--> update driver--> Browse my computer for driver software--> Search for drivers in the following locations (the razer driver folder (C:\\Program Files (x86)\\Razer\\RzComDriver\\Drivers)) I tried this on all of the HID and human interface devices that were not logitech (my old mouse and current keyboard is logitech).



I have tried 3 different USB ports (I doubted that would work as the mouse works as a normal mouse)



I may have tried other things as well but I have been trying for about 4 hours now and I may have forgotten some of the troubleshooting steps that I have taken.



The only thing that I can think to try now is to do a reinstall of windows 10 but that seems a bit extreme just to get a mouse to work properly.



My computer specs are

Windows 10 Pro 64 bit (version 1809, build number 17763.529)

AMD Ryzen 1700x (no OC)

Asrock X370 Gaming X



Thank You