Razer Nari ultimate alternative cord to pair

I’ve had my Razer Kraken Nari Ultimate for 5 years, never with fault. Until maybe 1 week ago i checked settings to see why i couldn't hear anything, and it said my dongle wasn't showing up, basically saying my headset didn't exist in my computer. But my headset does turn on, and charges. So my troubleshooting came out to a few conclusions. 1. My dongle is broken 2. My headset somehow unpaired and i have to repair it. But when I tried to repair it my dongle showed up, but now its asking for my original cord, and i assumed it was preferred, but my other Micro USB-C cables aren't working, and if you have used the repairing software, you know the process asks you to 1. plug the dongle in, which then only if it connects, you can go to the next step. and it did, but it asks for my original cables, from 5 years ago, and nothing else is working. Anyone have advice, on cables, or if I'm not really unpaired I'm just experiencing some other problem. I really don’t want to buy a new headset, its audio is great.