Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.
The issue:
The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.
The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there and were working fine just a few days back!
Things I’ve tried(but none of them solved the problem):
- Use Razer Nari Ultimate Dongle recovery tool; The dongle doesn’t get detected on the app most of the time. Very rarely connects but the app then hangs on clicking ‘Recover’.
- Use Razer Nari Ultimate pairing utility; The dongle doesn’t get detected on the app most of the time. When it connects, it tries to update the dongle firmware version to ‘106’ but hangs after reaching 100%.
- Reinstall and rollback to older version of Razer Synapse; no change.
- Reset Windows Audio drivers; no change.
Razer Nari Ultimate - corrupt dongle due to software updates
Razer boycott, gotcha. All you had to do was offer a replacement dongle. Enjoy no more of my monies.
Yep, completely the same problem here, haply i get my money back from the selling store cause it is still under warranty.
Overall its a shame the funked up dongle makes a good headphone useless
What a shame!
Razer exit!
I am also having the same problem, however I am not sure if it is a software issue (at least for mine) I don’t remember doing any updates but one day my headset just cut out and would pair anymore. This has been going on for 3 months. I saw a guy on YouTube take the dongle apart and heat it up and it apparently fixes the issue for some?
Same issue here , it’s been a couple of months now … i will not be buying anymore razer products … will try something new
I’ve Been jumping from through all kinds of threads for the past 2 years trying to figure out a way to save my headset! Tried everything that everyone else had tried and no fix. The only thing I haven’t tried was buying a new dongle. This was because i was unable to find a replacement anywhere online! Until this evening when I decided to check amazon while looking for a new headset!
I’m still debating weather I should take a chance at saving my headset for 35$ by ordering this one
https://www.amazon.com/gp/product/B0DJ8SWCK9/ref=ox_sc_act_title_3?smid=A15J17R2A418BG&psc=1
or just move on and purchase a new headset, WIRED this time.
Recent updates to Razer Synapse has bricked the 2.4 GHz wireless dongle of almost every Razer Nari Ultimate headset. I’ve been using the headset for almost 3 years now and the dongle suddenly gave up working one fine day. I am seeing on this forum that multiple Razer Nari Ultimate users have been facing the same issue very recently.
The issue:
The dongle does not get detected by the PC nor does it connect with the headset. It very rarely gets detected but immediately disconnects as soon as I try to play any sound from the PC.
The headset itself works fine when it is connected via the 3.5mm jack. So this is most definitely a software issue that partially bricked the dongle from connecting/updating firmware. Using the 3.5mm jack cable is really infuriating as it defeats the whole point of buying a wireless headset. The headset also doesn’t get recognised on Synapse, therefore none of the features(such as Haptics, Game/Voice audio control, Mute button) work even though they are right there and were working fine just a few days back!
Things I’ve tried(but none of them solved the problem):
- Use Razer Nari Ultimate Dongle recovery tool; The dongle doesn’t get detected on the app most of the time. Very rarely connects but the app then hangs on clicking ‘Recover’.
- Use Razer Nari Ultimate pairing utility; The dongle doesn’t get detected on the app most of the time. When it connects, it tries to update the dongle firmware version to ‘106’ but hangs after reaching 100%.
- Reinstall and rollback to older version of Razer Synapse; no change.
- Reset Windows Audio drivers; no change.
Same here not working at all
Same here not working at all what can we do
I just bought a headset about 2 months ago from BestBuy and it was working fine until I experienced the exact thing listed above. Step by step tried the same corrections, but did not resolve. The 2 times it did work as soon as I played audio out the headset bam, disconnected. This is definitely a brick issue and Razor needs to fix this sooner than later or I will return all my razor products (I have about 6 of them) and switch to another brand forever. This is ridiculous. Was working absolutely fine until yesterday, and I never authorized any update to my pc or the dongle so it would be interesting to know why it just failed all of a sudden. Unauthorized access to a personal pc is a huge anti-trust violation. Will be waiting for a reply from you Razor… can we get some help? This is a wide spread issue. This is what happened when I tried to recover the dongle:
I had the same problem, my usb dongle is corrupted as well ;(
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