while playing the headsets started disconnecting and connecting again (loop). Most of the time the headsets were trying to connect to the dongle. It is impossible to play now basically without sound. Interesting thing is that when there is no sound on the PC, there is a connection. But when I am trying to open a game or open a YouTube video, the connection is lost after about 5 seconds. Worth to mention, I have recently updated Razer Synapse to the newer version, but it was a couple of days ago, not sure if the problem is in Synapse. Also, the same issue is on another PC without Razer Synapse installed.
I have tried this solution and also this one, but nothing helps really. I have noticed that this is a popular issue among Nari headset owners, but I am not sure if there is any solution yet.
Question
Razer nari ultimate dongle
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- Razer Support
- 3265 replies
Hi GAMAAVE,
Let me kick-start the case and request a replacement dongle. Please send me a PM and fill in the following so I can initiate a ticket on your behalf:
Full name:
Email:
Mobile/Phone Number:
Street Address:Headset serial number:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Date of purchase:
Place of purchase:
Proof of purchase:
Save the shareable file via any online drive account here.
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