Razer Nari Ultimate dongle detected as Avnera AV6301 – firmware update fails at 0% | Razer Insider
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Razer Nari Ultimate dongle detected as Avnera AV6301 – firmware update fails at 0%

  • August 14, 2026
  • 1 reply
  • 7 views
T

I have a Razer Nari Ultimate (RZ04-02670 / RC30-026701) and I cannot get the 2.4 GHz wireless connection working.

Windows detects the wireless USB dongle as Avnera AV6301 (VID_170D&PID_0100).

The Razer Nari Ultimate Pairing Utility v1.01.00 detects my headset as Headset Version 106, but the Dongle Version is blank. When I click UPDATE, it immediately fails at 0% with:

“Wireless USB transceiver firmware update failed.”

I also tried the Nari Dongle Recovery Tool v1.02.00, but it says “No action required.”

Razer Nari - Game and Razer Nari - Chat never appear in Windows Sound.

I have already tried different USB ports, including a rear motherboard USB port, restarted Windows, and temporarily disabled antivirus Auto-Protect as a test. The result was the same.

Is there another way to repair/reflash the Nari Ultimate dongle or restore it from Avnera AV6301 back to the proper Razer Nari device?

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    1 Reply

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • August 14, 2026

    Hey ​@twintoys_PBTeli,

    I understand that you’re currently experiencing connecton issues with your headset. Can you test it on another computer to see if it behaves the same way? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the issue.


    *Thread locked to curb conversation to PM. 

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