Out of the blue the dongle for my headset stopped working, as an it isnt being detected by my computer. I tested on my ps4 but it also didnt detect it. I tried updating my drivers, unplugging all other usb ports, used the pairing tools but none of it worked. However, I used an air compressor to clean it out and it worked for a few seconds because it was cold. I removed the top part of the dongle to see if there any improvements and it stays connected, but if I turn on my headset it just loses connection to my pc. I dont know if anyone suffered this issue and fixed or I should just TRY to order a replacement.
Page 1 / 1
CrossShot225
Out of the blue the dongle for my headset stopped working, as an it isnt being detected by my computer. I tested on my ps4 but it also didnt detect it. I tried updating my drivers, unplugging all other usb ports, used the pairing tools but none of it worked. However, I used an air compressor to clean it out and it worked for a few seconds because it was cold. I removed the top part of the dongle to see if there any improvements and it stays connected, but if I turn on my headset it just loses connection to my pc. I dont know if anyone suffered this issue and fixed or I should just TRY to order a replacement.
The dongle has a possible hardware issue since you've tried all the relevant steps to isolate the concern. If you have purchased the device from the Razer Store (razer.com), please send me a PM so I can help you initiate a warranty request or submit a claim through this link. Otherwise, contact the local shop where you bought the headset.
*Thread is now locked.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.