Razer nari ultimate dongle not working but jack works fine

Rwby21
My dongle isn’t connecting and I can’t hear no sound but when I have the jack connected it works fine.

When did the issue start? Do you see any physical deformation on the cable? Connect your Razer Nari Ultimate to a different computer using the dongle and check if it behaves the same. Let me know how it goes.

Razer.Speedcr0ss
When did the issue start? Do you see any physical deformation on the cable? Connect your Razer Nari Ultimate to a different computer using the dongle and check if it behaves the same. Let me know how it goes.

It started like a week or two ago and no I don’t see any deformation on the cable, also only have one computer at the moment, also it no longer shows up on the synapse 3.

Rwby21
It started like a week or two ago and no I don’t see any deformation on the cable, also only have one computer at the moment, also it no longer shows up on the synapse 3.

Thanks for letting me know. Please install the Razer Nari Ultimate's firmware by clicking this link and see how it goes. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance.