Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement


Userlevel 3
I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

120 Replies

just had the same problem, its driving me insane that so many of us have this problem and no real support or replacement parts!

After scrounging the forums for a few months about this issues, constantly checking for a replacement part. 

I’m starting to feel more and more that Razer released a corrupt file with one of their synapse updates that fried the Dongles. 
Is this their way of forcing us to buy the next “super expensive headset” ? Kinda starting to feel that way, seeing how this is such an easy fix, and they have done nothing about it, nor have i really seen them comment on anyones posts about the issue. It’s just all us consumers stuck with the bad end of the stick. 

If any coders or anything want to look into it and see if they botch an update somewhere, or if it was on purpose, that kind of sounds like a class action lawsuit if they are forcing obsoletion 

To all the other frustrated users, after several back and forth messages with support the best they can do is direct me to https://www.razer.com/shop/replacement-parts/replacement-parts-audio and to keep check back there if it ever shows up.  Here was my response.

Sigh. So, I had already checked that before posting my frustration. I think we probably all have. If all you were going to do is direct me to that link then why bother with my serial number and Amazon receipt? Normal companies would have the dongle on the page with maybe an "out of stock" notice and a "click here if you'd like to be notified when it's back in stock" button. At least then we'd know it's an option. Since it's not there or on Amazon and there's absolutely zero hint that it's even an option to get a replacement, leaving frustrated messages in your forums is about all that any of us are able to do, other than write nasty reviews for you until this seemingly simple and common problem is addressed.

 

There is no replacement doggle found on razer their website for the nari

I have the same problem. I found a dongle on AliExpress. I'll give it a try

https://a.aliexpress.com/_mrlakGY

How did that go?

yes i wan to know as well, i want to buy a replacement doggle instead of a whole new headset. But there is no official replacement to be found like seriously razer? 

Similar case here. Yesterday in the middle of gaming (Warframe) it stopped working. with Jack 3.5. the sound is working. I can turn it on and off and i hear it turns on. battery led respond correctly too.
But the dongle is just flickers in windows sound setting, it cannot see the device for a second straight.

Warranty ran out 2 month ago.. what a luck

Anyone tried with older synapse somehow?
(edit: nvm synapse 3 is cloud based, and synapse 2 does not support Nari Ultimate)

Going through same dongle issue and haven’t had a respond for 2 days now. Pretty sad as the Nari Ultimate wasn’t cheap. Then again what Nazer is. Any other products that is just as top as Razer to replace this faulty junk?

Update: Got some help they are pretty swamped and doing their best. Be patient. Thanks for Razer and Zion! 

Userlevel 1

Update: Got some help they are pretty swamped and doing their best. Be patient. Thanks for Razer and Zion! 

Would love to know more cause the only help we received was to be told to keep looking at the parts page where there are no dongles.

Basically told me the same was in their queue, they did request some information from me which luckily I had and gave them. Model no, original receipt, PC info, other similar type questions. They did mention their dongle supply was very scarce. So not sure how long it takes to produce more. 

hi

Razer Nari Ultimate dongle not recognized from my pc

Dongle Replacement ????

thanks

 

I have the same problem. I found a dongle on AliExpress. I'll give it a try

https://a.aliexpress.com/_mrlakGY

How did that go?

yes i wan to know as well, i want to buy a replacement doggle instead of a whole new headset. But there is no official replacement to be found like seriously razer? 

 

hi there, i bought it and it’s doesn’t work :C, i downloaded the driver from this page to install the reciever and not work :/

I'm having the same issue as well.  I've searched the web pretty far and wide and I found some conflicting things that I am going to save, I found a link to the nari dongle pairing tool. https://mysupport.razer.com/app/answers/detail/a_id/1760 I think everyone having this problem should go download it now.  This is getting sketchy.  I found an article on razer support that says its not even replaceable! 

Userlevel 1

has you guys can see allways the same no date no stock

 

 

lost my dongle from Nari ultimate how can i procede MODEL RC30-026701 S/N HN2133D0D90******

 

Thanks for sending us a message. Unfortunately, we can't seem to locate the serial number. It should consist of 15 alphanumeric characters.

Regards,

Eva M.

 

sorry my bad there was a letter that should not be there

thanks S/N ****************

 

 

Thanks! Where are you located? That way, we can check in our warehouse if we have stocks for the dongle.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

 

 

 

im located in ***************

thank you

 

 

 

Alright. We've checked our inventory. Unfortunately, the part is unavailable.

Regards,

Eva M.

RΛZΞR | D.Va

 

 

 

is there any date hwn it will bw restocked

 

 

 

As of now, we don't have a definite time as to when it will be restocked. You may check back with us at a later date or you can also keep an eye on our Replacement Parts Store

If you like, we can still create a case however, we can't guarantee anything but it's still worth a try. Should you wish to proceed, please let us know.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

 

 

yes i whould like to create a case, i whould like to be able to use the headphnoes again.

thank you

 

Alright. To proceed, please fill out the form below:

Full Name:

Email:

Phone number:

Street Address:

City:

State/Province:

Postal Code:

Country:

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

 

 

Thanks for sending us the details we requested. We found your existing case, 230403-000603, and forwarded it to the relevant team for a replacement request. They should reach out to you in 24-48 hours via email. If they take too long, please send us a PM so we can follow up.

By the way, we're always aiming to provide a 5-star support experience here on Reddit. If we hit the mark, we'd love to hear from you by clicking this  You can also share your feedback  That'd be awesome.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

 

 

 

hi Christine B.

just one more questions how mutch will cost me the replacemant part, or i will have it in warranty:) it was my kids that lost it i forgot it in the usb slot :(

​​​​​

 

 

Lost USB dongles are not covered by warranty and we also don't have visibility regarding the prices of the dongle. However, our team will discuss the fees and the replacement process once they've confirmed that the dongle is available.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

 

 

 

good mornig any update on this dongle restock.

Thanks

Rsilva

 

 

Good morning! Upon checking our inventory, please be advised that the dongle for your headset is still out of stock in our inventory. Unfortunately, we currently have no info on if and when they will be restocked. Can we help you with any other concerns?

Best regards,

Archie B.

RΛZΞR | Ten

 

 

 

Thanks that's all just want my razer back to work it's a pitty Thanks anyway

 

 

 

You can also check the nearest Razer-authorized dealer in your area if they have it available using our store locator here. Have a great day and stay safe always!

Best regards,

Aadeen B.

RΛZΞR | MisterBairn

 

 

 

hello i whould like to know if there is any update on the usb stick for the nari ultimate thanks Rsilva

 

 

 

Hi there!

Thanks for circling back to us and the replacement dongle for your headset is still not available. We still have no visibility as to when would it be replenished.

Best regards,

Marc C.

RΛZΞR | sushi.boi

Userlevel 1

hello. My dongle also broke 2 weeks ago, and I had to look at the comments here, and I saw that there was nothing else to do. As I saw the aliexpress post selling the dongle, I took a risk and bought the dongle for the Razer Nari Ultimate. It arrived today, and I went through exactly the process Razer says to pair the new dongle. And yes it is working and everything is ok again! I'll leave the dongle link where I bought it! Hope to help.

 

https://pt.aliexpress.com/item/1005004729975282.html?spm=a2g0o.productlist.main.1.6b0432afUYFGxP&algo_pvid=86bd3fdf-37c7-4aa5-9892-d9e2d3445419&algo_exp_id=86bd3fdf-37c7-4aa5-9892-d9e2d3445419-0&pdp_npi=4%40dis%21EUR%2126.02%2113.53%21%21%2127.61%21%21%402103241d16923009949086797e2f46%2112000030261086692%21sea%21PT%210%21A&curPageLogUid=fJT25U1dUiYk

Terrible service dont have replacement for a 150 headset my dongle die today, i always used razer but now, no more….

This is clearly a Software update breaking our HW. It is miraculous how all our waranties have just expired before a misterious update…

 

My personal case: I updated and the pairing using the dongle stopped working. That simple I did nothing else...

Usuario de España.

Buenas tardes a tod@s.

Me ocurre lo mismo que a la mayoría de usuarios que estamos escribiendo en este foro y Razer pasa de nosotros. El dongle dejó de funcionar cuando el casco aún estaba en garantía, pero mientras haces e intentas y no sabes que sucede se paso la garantía de 2 años… El servicio Tecnico de Razer te dice que si ya no tiene garantía no pueden hacer nada (no tienen recambio)

Para mi, este servicio es una vergüenza y como marca dejan mucho que desear por no dar servicio a personas que compran sus productos.

Muy mal @Razer Admin, no son formas de tratar a tus ex clientes.

Userlevel 1

"I have the same problem. My headphones stopped connecting overnight. "Has anyone managed to solve this issue? Does anyone from RAZOR even care about this issue?"

After a fruitless search I've bought a replacement headset from a different company as no assistance seemed forthcoming. Got tired of checking if it was back in stock. That being said, I hate the idea of binning what was in all other regards an exceptional headset so I've also ordered a replacement from  AliExpress. Link below and I'll provide an update if it works.

Replacement Accessories for Pairing USB 2.4G Receiver with Razer Nari Ultimate/Essential/iridescence Wireless Gaming Headsets - AliExpress

Verry strange, al headsets stop working almost the same time... this has to be programmed breakdown 

Sorry for me it stops here no more razer , sutch a pitty I was a great fan.

3 headset , mic, mouse .... ets all razer stuff. Hope the same will not happen white them..   they are wired so normaly would be ok. 

Since i got this head ive got always problems, but finally fixed all , more than 1 year working perfectly , now 2 years and no garanty , from last synapse update dongle stoped work properly .

 

I mean if ppl go to european lawsuits it will be a problem for razer, but they know we are not much ppl and we cant afford that …. 

 

got Lian li razer edition , naga pro ultimate , blackwidow v1 , seiren X , Nari wierelles and recently bought kraken hypersense v3 ( problems starts since ive update synapse with new ) , now i will not replace any of razer, next buy corsair , at least they help customers .

Hi, from Spain,

 Mine just stopped on sunday afternoon, everything was ok, I went into another room, and then… No more connection. Causually, I updated synapse on friday.

Seeing that I´m not the only one who has this problem and that all we had it at the same time, it seems that Razer thought that we might be stupid and think that it is something unfortunate.

I boought firstly a Razer Nari for Christmas of 2020. Two weeks in into 2021 the dongle stopped working, and I recived a Razer Nari Ultimate as they said that there was no stock of Razer Nari anymore by no price (free). That was great, and I keep trusting Razer Support But it lead an idea of programmed obsolescence for the Nari. Two years later and without support for the Nari, only for the brand new headseats, all of our Razer Nari Ultimate dies, what an unlucky guys we are… Good luck Raer loosing customer, in my life I´ll try anymore this brand, bunch clever guys… Heck.

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

Hi, 

Yesterday I had the same problem, the wireless adapter didn't work, at the moment it only works with the 3.5mm jack cable.
It could possibly be a defect in the Dongle, does Razer sell it separately?

After a fruitless search I've bought a replacement headset from a different company as no assistance seemed forthcoming. Got tired of checking if it was back in stock. That being said, I hate the idea of binning what was in all other regards an exceptional headset so I've also ordered a replacement from  AliExpress. Link below and I'll provide an update if it works.

Replacement Accessories for Pairing USB 2.4G Receiver with Razer Nari Ultimate/Essential/iridescence Wireless Gaming Headsets - AliExpress

 

Dongle arrived today; a week earlier than expected, and I'm happy to report that it worked perfectly. It's a good sign when the Razer installer popped up immediately to re-install Synapse. Pairing the new dongle to my Nari Ultimate with the Pairing Utility was quick and easy and it now works perfectly.  I'm happy to have the option back but I mainly use my SteelSeries now and this will be reserved for times when it dies or I'm too lazy to switch it between my PS5 and Series X. It's become obvious that Razer no longer supports this model so unfortunately this seems to be the only solution to any dongle issues. I'll drop Dongle listing and Pairing Tool below for anyone else who wishes to go this route

 

Replacement Accessories for Pairing USB 2.4G Receiver with Razer Nari Ultimate/Essential/iridescence Wireless Gaming Headsets - AliExpress

 

How to pair or connect a USB dongle to a Razer Nari headset with the Razer Nari Pairing Utility

 

 

I have the same problem. I bought the Nari Ultimate one year ago from Virgin, AE, Dubai and I rarely play on it. It is still in mint condition and now the wireless dongle stopped working. There is no replacement to buy a new dongle and the headset has premium expensive price. I was expecting phenomenal quality since I use my Mamba Elite mouse and the Huntsman Elite Keyboard for almost 6 years with no issues. 

This is very bad experience, and I am expecting Razer to do something at least a replacement or give a new model. 

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