Razer Nari Ultimate Dongle Replacement | Razer Insider

Razer Nari Ultimate Dongle Replacement

R
Userlevel 3
I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

117 Replies

J

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

didn’t work for me. but it has detrection on USB ports heard the sound again. but still can’t detect the bluetooth..

-

We shouldnt have to take apart the usb dongle and fix it out selfs with so many cases of it being defective.

The fact razer just sweeping this under the rug and telling us to kick rocks  just locks in ill never buy another product of theirs or even recomend them.

 

they have gone way of alienware, started off strong but now are just a cash grab. you lost your ways and hope you get hit with a huge report or lawsuit from your inaction to fix a flaw you know is in this headset… you even stopped making them and give out the new ones for replacments for those lucky enough to be inwarranty still.

Primal_80_

guys… the guy above is a genious.

Don’t be afraid and give it a try.

I cooked the usb board for 5 minutes and now it works back again.

Useless to say I broke the whole plastic and metal, fortunately I had some USB keys with the rail and it does the job. This is my new dongle.

It works…. for now

 

bfunk86

I have a razer nari ultimate headset. Where. An I find a replacement USB dongle to buy

Y

At least this issue doesn’t actually appear to be Razer bricking anything, it does appear to be failed solder on the dongle mainboard. I successfully reflowed mine and it works like it did before. Here is a video I made on how to get the mainboard out to reflow (either reflow station or home oven). Def go look at some videos on how to reflow stuff in a home oven first if you’re going to do it, and go low on the temps/times, you can snap it back together and try it, and then bump things up if needed. If you drop a component off the board, game over. Hope this helps someone else out there: 

 

 

coolVioletCITRINE134

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

Thank you very much. This really helped me. I put it in the oven for the indicated time and at the indicated temperature. I removed it, let it cool down, and miraculously, the dongle works again!

C

To all of you who are under warranty, have you tried talking to Razer?
I also had the problem and they replaced them with another superior model.

Hernan_inside….Very Good links!!

 

mgiu96411

I will be setting up a domain later today to gather cases please let me know if you would participate.

I might be interested. What’s going on with that domain you set up?

H

I bought the dongle from AliExpress 

 

https://es.aliexpress.com/item/1005005316848836.html?spm=a2g0o.order_list.order_list_main.5.3a7d194depFi3T&gatewayAdapt=glo2esp

 

And after 2 months it finally arrived and i paired them to my headphones without issue (it took 2 months cuz is sout america.. i understand that in the US it only takes a couple weeks).

 

Also for those who wanna try to fix the dongle itself, i found this on reddit:

 

https://www.reddit.com/r/razer/comments/12jwyqh/razer_nari_ultimate_dongle_connection_issue/

coolVioletCITRINE134

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

Could you share somo pics or video plz. I want to try this. My Razer Nari headset are only 4 months and the dongle stopped working

PaleBrownfrontguide893

The same problem, when I connect my PC it doesn't recognize them, they started connecting and disconnecting until they stopped working.

sitetechLightDeepPink408

I got same issue recently. Repeating connect & disconnect, then just not recognized as usb device. How can I buy a replacement? 2nd upset of Razer product since Huntsman Elite keyboard jog dial issue.

S
Userlevel 1

I will be setting up a domain later today to gather cases please let me know if you would participate.

S
Userlevel 1

So same thing happened to me two days ago, unfortunately for razer a month before my warranty ends! 

But I'm 100% sure it will happen again when my warranty will be over, what should I do or where should I look for new dongle? Do you think Chinese replacement from aliexpress will also do the job? 

I really like this headset, never disappointed me until now...its such a shame we are not able to buy new dongle from razer page, even if they are aware of the problem.

I think a BBB case would be best to do. That way you help everyone and get your issue resolved as well.

bayCocoaBrowndirect872

So same thing happened to me two days ago, unfortunately for razer a month before my warranty ends! 

But I'm 100% sure it will happen again when my warranty will be over, what should I do or where should I look for new dongle? Do you think Chinese replacement from aliexpress will also do the job? 

I really like this headset, never disappointed me until now...its such a shame we are not able to buy new dongle from razer page, even if they are aware of the problem.

S
Userlevel 1

It’s easier to open a BBB case on it because they might just help everyone else when they get enough push 

easyJETOlive799

Hello everyone. the problem is a bad soldering spot. had the same. disassemble the usb. and put the mainboard only into the preheated oven at 230°c for 5 minutes

i have the benefit of being a pcb engineer so i have the knowledge and tools. if you have an temperature adjustable hot air gun use that. 5 minutes and 230° on slow air. not fast otherwise you´ll blow away the electronics.

 

for disassembling you need a cutter and cut open on the sides where it has been glued. remove the little cap and pull the plastic out where the mainboard is seated.

 

maybe ill create a youtube video on this

S
Userlevel 1

I suggest everyone opening up a BBB case about this issue this got my issue resolved sent me a whole unit. The issue is the contacts become worn internally sometimes very light pressure will allow it to connect. If we get enough BBB cases we can easily start a class action lawsuits but we need to band together please also let’s get influencers such as jaystwocentz and LMG and gamers nexsus who really care for the community. But we have to act not just talk l. 

P

Might as well add my experience to the ever growing list of disconnection and reconnection issues. I’m less than 3 ft from the dongle with a clear line of site. There’s no reason for it other than they may be built to fail.

I used to be able to walk all over my house wearing the headphones with minimal issues. Now I cant turn my head to the left at my desk. 

Keeping an eye on this thread and Razer news to see if a lawsuit is ever filed. Be better Razer. 

Deivox

The same thing happened with my Razer Ultimate Nari, approximately 2 years and 1 month of use. Try to use recovery tools and not always.

Deivox

O mesmo aconteceu com o meu Razer Ultimate Nari, aproximadamente 2 anos e 1 mês de uso. Tente usar ferramentas de recuperação e nem sempre.

Stormhoves
Userlevel 1

THe saddest part is that even if we were to fix the dongle the headset is now garbage due to the changes to the THX thing...

webheadDarkScarlet275 
I am full of rage with this problem

I would love for Razer to see the number of Razer devices connected to my Razer Synapse, today Razer loses a big customer and Logitech gains one.

 

 

J

My Razer Nari Ultimate is almost a year, but just got disconnected and stops working yesterday. Tried to look for some troubleshooting from YT. And Found this RazerNariUltimatePairingUtility tuts. but it seems still don’t work.. My dongle couldn’t even work properly. Having a hard time to pair since it wont work from the time i plugged it in the usb ports.. Are there any answers for the problem or any store that could replace the dongle.? DANG!! the headset is a no joke for its price, hope razer can possibly help me with this. I love Razer Products :(  Pls. don't make me to start to hate it.. :/

J

j’ai eux 2 casque razer nari ultimate et les deux casques ont eux le même problème, pas moyen de racheter un dongle wifi et de profiter de mon casque, je déconseille RAZER pour l’audio plus jamais je serai client chez eux et je ferai passé l’information a tout les gens de mon entourage 

 

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