I have had this Headset for a year now, it worked fine the entire time until recently it stopped connecting. It is still working with cable connection. So I believe it has something to do with the dongle since it is unusually hot to touch when I pulled it out. My headset is still under warranty, can I just get a dongle replacement only or do I have to return the headset and wait for a new one? Can anyone help with solving this issue. Thank you so much!
Question
Razer Nari Ultimate Dongle Replacement
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hey just wanted to ask what if my HS does not connect through dongle or cable.
though it connects through aux but thats the basic sound i am not being able to use it to its full capabilities.
any suggestions??
- Razer Support
I have had this Headset for a year now, it worked fine the entire time until recently it stopped connecting. It is still working with cable connection. So I believe it has something to do with the dongle since it is unusually hot to touch when I pulled it out. My headset is still under warranty, can I just get a dongle replacement only or do I have to return the headset and wait for a new one? Can anyone help with solving this issue. Thank you so much!
Hello freshGunmetalbuzz994,
I’m here to help. Please PM me the serial number of your headset so I can verify its model and check our options for sending you a replacement dongle. I’d appreciate it if you could send me a list of all the troubleshooting you have tried to avoid providing repetitive steps. All the best!
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