I just got my pair of Razer Nari Ultimates about a month ago and have had non-stop problems with the haptic feedback. One day it wants to work and the next it doesn't. I have to turn my headset off and back on about 20+ times to get the haptics to turn on (and sometimes it just doesn't). Not sure if I got a defective product or not but I have not found much on this problem.
* I have never had my headphones die on me or dropped them, so a damaged product should not be the problem.
Razer Nari Ultimate Haptic Feedback Problems
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