Hi, my headphones are recognized by my computer but not by the Synapse software. I've searched everywhere on forums and couldn't find anything. I can't get the headphones to work on Discord or other games that support them.
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Wireless ?
hello. Did you connect the cable and USB Dongle?
try differend USB port?
sometimes it has bugs remove the dongle, and plug the dungle again and check the cable... - check if it already appears, as in part 5 of the image... another bug that happens sometimes: do part 1 to part 4 and take the test and then it will appear... in part 5 --- if not correct. I don't know ^^ it could be a lot of things. updates, drivers, cable, usb dongle, dust, restart, driver conflicts, etc. It depends on a lot 
try...
or run audio troubleshooter .
mouse right click on the sound icon this icon to the right of the synapse icon (see my image) and click on the troubleshooter option.
https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8
2- run audio troubleshooter
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