Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without reply
USB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support
Razer Nari Ultimate rapidly disconnecting
Userlevel 2
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same issue here, and the worst part is i have the pewdiepie razer nari ultimate limited edition.
before this issue appeared where it wont connect/pair at all i had issues with my left driver not working and cutting in/out. i susspect its was something related to the battery but i could be entirely wrong and magically one day just started working again. then about a month later i get this lovely message as my headset dissapears from the sound options on my pc (device couldn’t be detected by pc, could be a defective device} or something along the lines. and just to throw in a cherry on top of the cake of problems this headset has, anyone else have a interesting kinda eletronic/burnt smell when you give the earcups a whiff or is it just me? ive had the headset since i think begining of 2020 hard to remember but youd think 3 years of owning it, the smell would go away if it were “packaging/new smell” which i confirm it isnt, its clearly burning. in the years of owning it, its honestly been nothing but a headache to be real, a great headset but just nothing but troubleshooting and wondering if my money could of went to something a bit more reliable and less buggy.
HELP
Hi I am having the same issues My Nari Ultimate keeps disconnecting and reconnecting. Everything is updated even razer synapse.
This is happening to my headset as well connects and disconnects over and over
Userlevel 1
Razer just broke all our expensive Nari Ultimate headsets with a recent Synapse update as the Synapse software appears to be causing the issue with the headset.
Likely they did this to incentivise us to buy their new Kraken V3 or Blackshark V2 headsets and if those end up lasting too long they will just break those with another Synapse update so we go out and buy their next headset they came out with.
Has anyone found a way to fix the disconnect reconnect issue?
Hi I am having the same issues My Nari Ultimate keeps disconnecting and reconnecting. Everything is updated even razer synapse.
So I am pretty sure it is a razer sypnase update issue. Going to attempt a uninstalling Sypnase and use my headset without the app, hope it works.
Just to let anyone know, my gfs headset has been having this issue so i swapped my headset with hers, her headset didnt keep disconecting when plugged into my PC, and my new one started disconnecting on her PC. SO its not a headset issue i believe.
Hi boys, i have given up fixing this issue, i bought new dongle from china, used paring utilities to the new dongle, same problem still exist. Replaced battery to brand new high capacity battery, nothing change except weight.
Some of you mention to use it without sypnase, it will still happen. Fresh windows, ps5(impossible to have sypnase), even ubuntu.
I own this headset since 2019. I don’t think is related to hardware, more like firmware that broke our headset.
summary, don’t spend money to replace the dongle as it is a waste, solution for now is only wired mode.
p.s battery upgrade mod is worth it if your headset still works wirelessly
I just fixed this issue by turning off that “Power saving” option, instead of the headset reconnecting and disconnecting every 2 minutes, it stays connected for me start to finish. Hope this helps any of you
I just fixed this issue by turning off that “Power saving” option, instead of the headset reconnecting and disconnecting every 2 minutes, it stays connected for me start to finish. Hope this helps any of you
Didn’t work for me
The problem remains the same
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