Razer Nari Ultimate rapidly disconnecting | Razer Insider
Question

Razer Nari Ultimate rapidly disconnecting

  • 22 February 2023
  • 85 replies
  • 8964 views
Ashinari
Userlevel 3

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without reply

USB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

85 Replies

Byzantiumcovefast730

same problem here, though im out of warranty, bought it more than 3 years ago
 

D

After owning this headset since release, I just started having this issue a few days ago. Its driving me nuts with the constant beeping. Hopefully there’s a fix for it soon

X
Userlevel 2

Same, my issue is worsening as well. The dongle isn’t connecting anymore.

R

Same problem here, worked fine for 8 months until 2 weeks ago.
Headset start rapidly disconnecting and reconnecting when I try to use the microphone, tried the recovery tool for dongle but it get worse, now i cannot connect anymore.

Mklovin

I have the same problem. Came with a year of use.

I tried to solve it in all possible ways, even without the driver and Sinapse software installed, the problem persists, it keeps disconnecting and reconnecting when playing some media.

CubasM

Same issue started yesterday, fresh start of windows, runed the dongle recovery tool and did not work.

Anyone in this post fix it?

 

Still in warranty for the next 3 weeks.

 

Thank’s 

X
Userlevel 2

Hey! I have the same damn problem as everybody. The headset was working great for almost 3 years until it suddenly stopped working ideally. It is disconnecting and trying to reconnect rapidly. When connected, it disconnects when any sound is played at all. This is so infuriating. Please help us out Razer! This definitely seems to be a software issue because the headset works fine when it is connected via the 3.5mm jack.

Latest update to razer synapse(as of 21/08/2023) didn’t help either. Can you please at least send a replacement dongle for this, since the current one bricked.

directHotMagentatools356

Hello our headset dongle is disconnecting / re-connecting itself rapidly. We ran the dongle repair tool but the problem is still happening.

The P/N on the dongle is RC30-026702

C

Hello,

 

Same problem for me, after 1,5 year without any problems.

I tried all of the following procedures, none worked:

I see that this problem is not recent and that no fix has been made by Razer.
So I think I'm not going to wait for a fix and send back for warranty...

I was having the same problem.  The solution that fixed my problem was executing Nari Dongle recovery tool and executing the Nari Ultimate pairing utility tool (that is the headset I have, there are other utility tools depending on the style you may have).

How long did the recovery tool take to recover the dongle?

C

I have the same problem. Randomly started to connect/disconnect rapidly 3 days ago. Freshly installed windows, basically setup a whole new PC but the problem reappeared. I used the pairing utility tool but it didnt fix it. I then connected my old Kraken 7.1 and ran the pairing tool again. Since then the Nario ultimate wouldnt be recognized by Synapse but it works normal again. If I unplug the Kraken it start connecting/disconneting again so i doubt its a hardware error but the software is at fault. I don’t want to have my Kraken connected all the time as i just hate unnecessary cables. If this wont be resolved soon I will change to another company and just never buy Razer products again. This is just too annoying and the problem seems to exist for a while now.

AdversarialRanger1

Hello,

 

Same problem for me, after 1,5 year without any problems.

I tried all of the following procedures, none worked:

I see that this problem is not recent and that no fix has been made by Razer.
So I think I'm not going to wait for a fix and send back for warranty...

I was having the same problem.  The solution that fixed my problem was executing Nari Dongle recovery tool and executing the Nari Ultimate pairing utility tool (that is the headset I have, there are other utility tools depending on the style you may have).

Irresistibletechbyte452

I have the same problem in my Razer Nare Ultimate. It connect and disconnect quickly. I tried the tools that Razer publish but they dont work in Windows 10 (i actuallized all).

I try the headphones in other PC with Windows 11 and it worked correctly but not work in Windows 10.

Irresistibletechbyte452

Same problem

C

Same problem here. I have had these headphones for just over 2 years so the warranty has just run out and support have no interest in solving the issue.

I would say if you have this issue and your headphones are still in warranty I would send them back. I won’t buy another Razer product, and will have to buy another headset from another brand instead. 

W

Same problem. I have had a Razer Nari Ultimate for about a year and a half and have gotten some great use out of it. The device itself is great, however, these software issues and the time sink that trouble shooting involves is taking me from a 5 star experience to never wanting to buy another Razer product again. Sorry but true.

OldLavendercampurban798

Hi, same probleme here. Was fine till 2 days ago. 

Something seems to have happened to the antenna, I don’t know if it is related to the hardware or software, but antenna stops working after like 2-5 mins. I see i’m not alone here, so must be some bug with software, or maybe antenna stops working after about a year and a half of use. In any case, it's a pity, I really liked these headphones :(
J

Hello,

 

Same problem for me, after 1,5 year without any problems.

I tried all of the following procedures, none worked:

I see that this problem is not recent and that no fix has been made by Razer.
So I think I'm not going to wait for a fix and send back for warranty...

T

I’m working on a fix now. I’ll report back within 48 hours =]

bizSteelTealtoday218

Hey! I know this wont fix the dongle USB issue, and you will lose the wireless feature but you can still use the headset and microphone: you can use the 3.5mm cable and attach a cable splitter to it (dividing into two cables, mic and audio) and connect them to your computer, sure is cheaper than a new headset or a USB dongle, and you can use the headset you bought which is already expensive. Using the splitter it wont be recognized on synapse

 

Wont buy any Razer product again. Cheers!

M

I am now having this issue. It pairs with PS5 with dongle but as soon as I turn headset on it disconnects and vanishes from list. 

T

So is there no fix for this? Its been a while now

VROSTAROFF

i was about to buy a new raze nari thinking it was broken and results that razer is pushing us to buy the new one….AHAAAA this is  not APPLE. im not buying a new one. fix your problem razer or someone will sue you guys for this stupid capitalizm consumist bullcrap

LightOrangesoloplace745

Same thing for me. Started about a month ago. 

M

same problem

 

razer? pls?

S

Wow, I have this issue too, I am not finding any solutions.

I like this headset, but if there is no solution I will need to replace and after seeing how many people have this issue I do not think it wise to buy razer again.

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