Razer Nari Ultimate rapidly disconnecting

i need help been an issue for at least since this thread and didnt see this thread till now, have loved this headset but this makes me literally want to chuck it against a wall and makes my stress and anxiety go thru the roof, i just want to play my games not hear beep boop beep boop beep boop over and over and over. theres nothing that has fixed for me. finally am buying y splitter and aux cable make sure you get trrs so the mic works but this takes away the haptic and all the other ultimate features. But yea have had many rage sessions all induced to just this lol

I was having the same problem.  The solution that fixed my problem was executing Nari Dongle recovery tool and executing the Nari Ultimate pairing utility tool (that is the headset I have, there are other utility tools depending on the style you may have).

Hey! I know this wont fix the dongle USB issue, and you will lose the wireless feature but you can still use the headset and microphone: you can use the 3.5mm cable and attach a cable splitter to it (dividing into two cables, mic and audio) and connect them to your computer, sure is cheaper than a new headset or a USB dongle, and you can use the headset you bought which is already expensive. Using the splitter it wont be recognized on synapse

Wont buy any Razer product again. Cheers!

i have same bloody issue ive looked through as much as i could without support and havnt found one solution 

Same problem here but my pc still can’t detect it when I connect it wired with the 3.5mm cable. I have no idea what I am  doing wrong

same freaking issue for 2 days now … after 5-10 minute from PC turning on , it starts rapid random disconnect 

Tried everything , connect reconnect the USB , uninstall install the synapse aaand still happening .

Randomly it starts working again but then disconnects after a while

…. is there any solution ?

Hi I am having the same issues My Nari Ultimate keeps disconnecting and reconnecting. Everything is updated even razer synapse.

Seeing how this thread is over 2 months old and seemingly no solution has been offered  - Correct me if i’m wrong but I’m quite convinced that when @Razer.Zionzedd azer.Zionzedd asked for S/N to “check available options” he is most likely just going to check if it’s within warranty.  My product is out of warranty, yet has no physical damage and “broke” completely random without any physical contact (the receiver just sits in the usb, there’s nothing wrong with the port..) 

Add to this, the amount of people itt with the same problem - this is either a sw issue (another case of synapse being a terrible piece of garbage) or it’s an embarrassingly obvious case of planned obsolescence.

Surprise me @Razer Admin  - though I doubt this will happen. Having owned countless of razer products, ever since the first boomslang was released in the UK, yet have never really been acknowledged by razer as an appreciated customer. nor received the support required as of the past few years, I’ll be changing peripherals provider going forward.

No more of this, goodbye razer.

Having the same issue and it just started couple days ago. PMd informations on the Dongle already. 

Wondering if Win10 update didnt break it *ponders*

nyways, ill wait for support official statement.

noticed that it seems to stay connected fine if I continue to use another headset but the moment I make them my default device it will last for maybe a minute or 2 then start disconnecting and reconnecting.

Hi boys, i have given up fixing this issue, i bought new dongle from china, used paring utilities to the new dongle, same problem still exist. Replaced battery to brand new high capacity battery, nothing change except weight.

Some of you mention to use it without sypnase,  it will still happen. Fresh windows, ps5(impossible to have sypnase), even ubuntu.

I own this headset since 2019. I don’t think is related to hardware, more like firmware that broke our headset. 

summary, don’t spend money to replace the dongle as it is a waste, solution for now is only wired mode.

p.s battery upgrade mod is worth it if your headset still works wirelessly

Same problem here. I have had these headphones for just over 2 years so the warranty has just run out and support have no interest in solving the issue.

I would say if you have this issue and your headphones are still in warranty I would send them back. I won’t buy another Razer product, and will have to buy another headset from another brand instead.