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Question

Razer never gave back laptop

  • January 12, 2024
  • 1 reply
  • 69 views

Hi guys,

Needing some help on what to do. I sent my razer blade 15 for repair (battery swelling) as I bought the razer care warranty.  I was told it would take 5 days however it’s been 10 weeks. I’ve spoke to them multiple times and I keep getting told it will be sent to me in 24-48 hours yet it never happens.  I’ve contacted them about 5-6 times and it’s always the same lie just re worded.
 

How Should I move forwards?

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1 Reply

Razer.Aero
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  • Razer Support
  • January 12, 2024

Hello bob1000545,

I’m here to help. Please PM me your ticket number so I can review your case and coordinate with the Support Team. All the best!

*Thread locked to curb the conversation to PMs.