So I own a Razer Ornata V3, and I’m having an issue with the multimedia keys — specifically, the skip track button and the mute button don’t respond when pressed. I can’t remember how I fixed this before, but uninstalling Synapse and doing a hard reset of the keyboard didn’t help.
Question
Razer oranta v3 media button problem
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- Razer Support
Hey there,
I understand that you're having a key input issues with your Razer Oranta V3 . Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number and proof of purchase in PDF format for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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It looks like the issue was caused by the Synapse software running in the background. After fully closing it in the Task Manager and reconnecting the keyboard, everything works fine. Sorry for the trouble, and thank you for your response.
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