Razer Orichi V2 stopped Working - How to RMA | Razer Insider
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Razer Orichi V2 stopped Working - How to RMA

  • August 11, 2025
  • 1 reply
  • 43 views
W

Hi Guys,

Purchased Razer Orichi V2 in Jan this year and it seems to have stopped working over the weekend. 

It seems like the issue is with the dongle. 

Steps I have already tried.
a. Reinstalled the Razer software and drivers.
b. Used the mouse and dongle on other computer and it still keeps on connecting and disconnecting. 
3. Changed the batteries twice. 

Also if the dongle is plugged in my laptop takes a lot of time to boot up. Seems to be an issue with the dongle.

I have paired the mouse with BT and it works perfectly fine. 

My other razer mouse which is almost 2 years old works perfectly on the same PC and Laptop without any issues. 

Is it possible to RMA and get the dongle? 

Thanks

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 12, 2025

Hello wldnml,

I'm here to help. I understand that your Razer Orochi V2 is experiencing a connection issue when using the USB dongle. To troubleshoot this problem, please try the following steps:

  1. Ensure the USB dongle is connected directly to the PC and that there is a clear line of sight between the mouse and the dongle.
  2. Update the firmware on your mouse.
  3. Download and run the Pairing Utility for your mouse.

If the issue persists, please send me a PM with your device's serial number and proof of purchase so I can check for warranty options.  Save the shareable files via any online drive account listed here. Thank you!

*Thread locked to curb the conversation to PMs.

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