Razer Ornata Chroma top row of keys not working | Razer Insider
Skip to main content

Razer Ornata Chroma top row of keys not working

  • April 16, 2021
  • 3 replies
  • 91 views

Dear Team, kindly need your assist as my top row of keys not working from (esc) to (pause break), that happen when i updated the Wins after that the top row is not working .
This topic has been closed for replies.

3 Replies

Razer.Speedcr0ss
A.Samy22
Dear Team, kindly need your assist as my top row of keys not working from (esc) to (pause break), that happen when i updated the Wins after that the top row is not working .
Hey there! Thanks for starting this thread. Does the issue happen while the Razer Synapse 3.0 is disabled or closed? Have you tried logging in as a guest user and check if the issue persists?

  • Author
  • April 17, 2021
Razer.Speedcr0ss
Hey there! Thanks for starting this thread. Does the issue happen while the Razer Synapse 3.0 is disabled or closed? Have you tried logging in as a guest user and check if the issue persists?
Dear team, I tried the keyboard on another pc the same issue and I tried to uninstall Razer Synapse 3.0 and install it still the same and when I am in may dos screen i tried to press F12 to go to bios same issue . BR,

Razer.Speedcr0ss
A.Samy22
Dear team, I tried the keyboard on another pc the same issue and I tried to uninstall Razer Synapse 3.0 and install it still the same and when I am in may dos screen i tried to press F12 to go to bios same issue . BR,
I see. That's a possible hardware issue since the issue occurred even in the BIOS window and when plugged into a different computer with or without a Razer Synapse 3.0 installed. If the keyboard is still within its warranty coverage, purchased from a local reseller and you are residing outside North America, please contact the store where you purchase the device and ask for a replacement. Otherwise, submit a case to our Support Team or send me a PM.