Razer Ornata Chroma top row of keys not working

A.Samy22
Dear Team, kindly need your assist as my top row of keys not working from (esc) to (pause break), that happen when i updated the Wins after that the top row is not working .

Hey there! Thanks for starting this thread. Does the issue happen while the Razer Synapse 3.0 is disabled or closed? Have you tried logging in as a guest user and check if the issue persists?

Razer.Speedcr0ss
Hey there! Thanks for starting this thread. Does the issue happen while the Razer Synapse 3.0 is disabled or closed? Have you tried logging in as a guest user and check if the issue persists?

Dear team, I tried the keyboard on another pc the same issue and I tried to uninstall Razer Synapse 3.0 and install it still the same and when I am in may dos screen i tried to press F12 to go to bios same issue . BR,

A.Samy22
Dear team, I tried the keyboard on another pc the same issue and I tried to uninstall Razer Synapse 3.0 and install it still the same and when I am in may dos screen i tried to press F12 to go to bios same issue . BR,

I see. That's a possible hardware issue since the issue occurred even in the BIOS window and when plugged into a different computer with or without a Razer Synapse 3.0 installed. If the keyboard is still within its warranty coverage, purchased from a local reseller and you are residing outside North America, please contact the store where you purchase the device and ask for a replacement. Otherwise, submit a case to our Support Team or send me a PM.