Razer Ornata shift + z not working. | Razer Insider
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Razer Ornata shift + z not working.

B
Just purchased a ornata about a week ago and today I noticed hitting shift + z will not capitlize the letter. Shift + any other letter or number works fine only the letter z. Both shift buttons have the problem. The z key works by itself but I am having to press caps lock if I want to capitilize it. Is this a setting I can turn off? Ive searched everywhere and have had no luck. Or do I just have a faulty keyboard? It seems odd that every other key works but z. Thanks.
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    3 Replies

    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • May 18, 2019
    Hi there! Does the same issue happen when plugged into another PC? How about if Synapse is completely closed? Let me know.
    B
    Thanks for the reply. I tried it on another pc and it worked fine. So this issue is with my pc I guess. I uninstalled the driver and tried again with no luck, I uninstalled synapse 3 and tried with no luck. Downloaded legacy synapse no luck. Closed Synapse and no luck. Cant think of much more to do.. My pc is less than a month old, Alienware Aurora R8 if that helps.
    R
    • Razer.RedPanda
    • Guardian of the Forest
    • 2054 replies
    • May 19, 2019
    That's odd. Please send over the serial number of your Ornata to me through PM. I'll assist you from there.
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