Razer Ornata v2 Left ALT Key stopped working | Razer Insider
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Question

Razer Ornata v2 Left ALT Key stopped working

  • November 6, 2025
  • 1 reply
  • 21 views

Hello! The left ALT key stopped working. The problem had also appeared when I first bought the keyboard (about 2–3 years ago). I sent the keyboard to the store’s service department where I bought it, and they told me they didn’t find any issue, so they returned it to me. Since then, it had been working without any problems. Suddenly, a few days ago, it stopped working again, and after pressing it several times, it would start working again. But after 2–3 days, it completely stopped working. Could this be a software issue, or is the key itself physically broken?

 

p.s. I’m using synapse 4 and I have tried to repair it.

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1 Reply

Razer.Ten
  • Razer Support
  • November 6, 2025

Hello ​@vagifa,

Please bear with me for a bit. Can you clean the keys with a can of compressed air to blow away any accumulated dust and dirt? Can you also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the key input issue you're currently experiencing?

 

 

*Thread locked to curb conversation to PM.