Razer Ornata V3 Some keystroke missing

It happen after my toddler sit on my keyboard and suddenly some of the key is not working. It haapen quite many time. Some keys like B N, ? key, left arrow down arrow and right arrow, 9 and  - key on numpad. sometime the key can  work the entire day but suddenly it went blank again. already reset, reinstall synapse and try on other laptop or computer. its the same. Delete driver and reinstall everthing. it will happen again. Not sure if there are any keybind or keystroke that make it happen. please help