Razer Orochi V2 disconnects and wont connect again | Razer Insider
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Question

Razer Orochi V2 disconnects and wont connect again

  • August 8, 2023
  • 7 replies
  • 5398 views
rushStormcloudJADE489

For some weird reason, on my framework laptop, my Razer Orochi V2 will disconnect if I leave it for a minute or so. There will be a blue light slowly flashing and when I move it, it wont work. The only real reliable way to get it working again is to go windows 11 bluetooth settings, and click on pairing a new device and instantly it will start working again. I tried going into device manager and turning off everything I could to do with bluetooth power saving mods. Here are some of the threads I tried following

https://www.reddit.com/r/Surface/comments/mggk09/intel_wireless_bluetooth_windows_20h2_mouse/

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-missing-bluetooth-power-management-tab/62e63e7d-9954-4898-b2a3-44fed70421c5?page=2

    wirefreshGreenCyan205

    7 Replies

    Razer.Zionzedd

    Hi @rushStormcloudJADE489,

     

    You can also try updating the firmware of your mouse by following the steps here. Make sure the Synapse 3 app is also updated so it can fetch all the necessary updates for your device. Feel free to PM me anytime should you need further assistance so I can escalate your concern to the relevant team for advanced resolution or a warranty claim. Thanks!

    rushStormcloudJADE489

    I have Synapse 3. The firmware seems to be up to date from what I can tell

    rushStormcloudJADE489

    test

    R
    • reddragonswpg
    • Insider Mini
    • October 20, 2023

    Hi @rushStormcloudJADE489,

     

    You can also try updating the firmware of your mouse by following the steps here. Make sure the Synapse 3 app is also updated so it can fetch all the necessary updates for your device. Feel free to PM me anytime should you need further assistance so I can escalate your concern to the relevant team for advanced resolution or a warranty claim. Thanks!

    i have the exact same issue the mouse works fine for a hour or two but for some reason it doesn't work randomly. when I put a new battery in nothing happens but light above the dpi button turning blue and the mouse won't connect to the dongle for a few minutes. in the middle of a competitive game its extremely annoying to have your mouse disconnect randomly

    R
    • rootsikal
    • Insider Mini
    • December 14, 2023

    Hello i confirm i’ve exact same Bluetooth disconnection issue in Win10 with a Orochi v2 updated to last firmware & Synapse 3 updated too. Any update / fix coming ? Thanks

    wirefreshGreenCyan205
    Alican451
    • Alican451
    • Insider Mini
    • November 4, 2024

    mine sometimes doesn’t connect to my laptop when i restart my laptop. I use windows key-L button to lock the screen and windows searchs for bluetooth device, so my mouse reconnects instantly. not a perfect solution, but it’s easier than trying to reconnect from bluetooth settings.l

    R

    Dumb issue

    Windows+L as user says above fixes

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