Razer Orochi V2 randomly stops working, or buttons dont work | Razer Insider
Skip to main content
Question

Razer Orochi V2 randomly stops working, or buttons dont work

  • April 5, 2026
  • 1 reply
  • 12 views
E

My new orochi v2 just randomly sometimes stops working, like sometimes the cursor moves but the buttons dont work, sometimes nothing works at all, and my scroll click does not work, i have checked synapse multiple times.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@easyJasminebuzz120 

I understand that your new Razer Orochi V2 is intermittently malfunctioning. Please try the troubleshooting steps on the link below to help resolve the issue. 

  • Clean the affected button using a can of compressed air.

  • Verify Windows is up to date.

  • Connect the USB dongle directly to the PC and verify there is a clear line of sight from the mouse to the dongle.

  • Update the firmware on your mouse if it is on the list.

  • Check if a software is causing the issue by closing all Razer apps and software.

    Razer Synapse on the system tray

  • If closing Razer Synapse fixed the issue, reinstall your mouse drivers, and perform a clean reinstall of Razer Synapse.

  • Test your mouse on another PC and verify if the issue still exists.

 

If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
 


*Thread locked to curb conversation to PM. 

CookiesCookie settingsAccessibility statement