Razer Phone 2 can't make or receive calls

Earlier today I got my SIM card trimmed to fit into my new Razer Phone 2 and much to my disappointment, I was unable to make or receive calls. After a while of tinkering with settings, I discovered that I had to set preferred network to 3G in order to make or receive any calls, but I had to set the preferred network back to LTE in order to use the internet. I contacted Razer's Chat support (who were very pleasant) and they concluded that since I'm on Virgin Mobile/Bell Canada's network, I'd be having issues as the Razer Phone 2 is not CDMA compatible. I then contacted Virgin Mobile who went on to tell me they did not use CDMA at all anymore. I checked my SIM card and it's an LTE card. They told me that they could not find the Razer Phone 2 on their compatibility lists, but I chalked this up to the Razer Phone 2 not being a widely known phone. So what's going on with my phone and why is it such a pain to be able to use it?