Razer Phone 2 - Screen Freezing/Locking Up - (AT&T Version)

Ok, so the problem is that my screen freezes locked. When this happens, you can tell the phone is actually still functioning, as the vibration feedback from attempting to use the power key still continues to work, but the display remains totally blacked-out. Phone will still ring, notification sounds still come through....but nada on screen. I have to do a soft-reset (hold power + volume-up key until logo appears) to get it to work again. Whenever I do a reset like this, the AT&T splash sound, as well as the sound that accompanies the Razer Logo, seem overly-loud and slightly distorted. When everything is restarted, the phone functions perfectly, until it happens again. I really want to Love this phone, but this issue has gone from slightly irritating, to rage-inducing. I am convinced that it has something to do with the Bluetooth, as I have seldom had it happen when it wasn't connected to a device. Devices in question are a Samsung U-Flex, Samsung Gear S2, and Powerbeats3. The only indication that it is happening is that the audio will drop, followed by a single vibration feedback in the headphones....when this happens, phone is always blacked-out when I pick it up to check. This has happened with the phone in my pocket screen-in, in my pocket screen-out, on my desk beside me, on the wireless-charger beside me...never more than 3 feet away. I have also intentionally walked out of bluetooth range until it disconnects, then back into range until it reconnects.....with no issue. I have had my phone for almost a month now, and this problem began within the first few days. I have uninstalled all apps that I added since purchasing the phone....did not help. I haven't yet done a factory reset. Running 8.1.0. Please help! Like I said I really do want to love this phone....this has been my only issue, but this is a major problem for me, as Bluetooth has become a necessity at work, and with the absence of a headphone jack, having to use the dongle daily with a set of wired headphones is not something I am willing to accept out of a flagship phone.....even with the price break! TIA to anyone who may be able to help!