Razer Phone 2 startup unresponsive | Razer Insider
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Razer Phone 2 startup unresponsive

  • February 5, 2021
  • 1 reply
  • 5 views
M
So I bought the Razer2 phone I don't know when. Right out of the box it would start up but not respond to touch. So i would hard restart it. It would work until screen time out and would require another hard restart. I decided after 10 minutes the phone was junk and I would just stick with the S10+. So i boxed up the Razer. Well I pulled it out of box and charged it up after pre-ordering the S21 Ultra 5G. Unplugged it and left it off after it was fully charged. Decided tonight to swap sims and box up the S10+ in preparation for the trade in. Pulled the razer out of its case and noticed the charge port looked funky. Took a flashlight to it and it's burnt/corroded. I charged the phone maybe 10 times since I bought it. And upon googling the phone, it seems to be a common ground that it was junk. Is there any point to me trying to get the charge port fixed? Or do I just throw the entire thing away?
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • February 6, 2021
    There's not much that I can do given the state that the phone is in. With that said, I can submit a repair ticket on your behalf. That way, our Mobile Team can send you a rough estimate of the repair costs. Send me the serial number if you want to give that a shot. *Thread locked to curb the conversation to PMs.
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