Razer Phone bootlooping logo screen won't turn on | Razer Insider
Skip to main content

Razer Phone bootlooping logo screen won't turn on

  • March 12, 2019
  • 4 replies
  • 19 views

My 9-month old Razer Phone encountered this problem two weeks ago. After trying all the combinations of buttons, connecting to laptop, hard reset, recovery mode, etc. Nothing worked. After I let it sit for a day or so, I turned it on and it worked. I was able to set it up as new. It worked for two weeks and I am in the same situation again. This time, it won't come back. I can get into recovery mode, wipe the data and restart, but it doesn't get past the logo screen. It either turns off, or just keeps trying to reboot never getting past the logo screen. Extremely disappointed in this phone, and sorry that I bought a first gen phone that wasn't up to par. Looking for any help Razer Support!!
This topic has been closed for replies.

4 Replies

  • Guardian of the Forest
  • March 12, 2019
Hi there! Can you send over the serial number of your phone as well as a short video of the issue to me through PM? Make sure to include the link to this thread for reference. I'll take it from there.

  • Author
  • March 13, 2019
PM sent. Thanks!

  • Author
  • March 14, 2019
Any feedback? Thanks.

  • Guardian of the Forest
  • March 14, 2019
Hello! I replied to your PM. Let's continue there