Razer Phone Issues
/u/Rox598 advised me to copypasta my Reddit thread to the forums:
Hi all,
Just wanted to vent/seek some advice with the Razer phone. I've had this absolute beast for around 18 months now on a UK based 24 month contract with 3. Firstly I want to clarify that I adore this phone, it packs one hell of a punch when it works...
I am currently on my 4th handset (refurbished handsets, not new) due to multiple RMAs due to the following issues:
1 - Touch Screen deadzones
2 - Touch Screen ghost touching
3 - Complete vertical screen tearing
I am now having ANOTHER issue with the handset. The phone is near impossible to charge unless you wrap a USB-C cable around your house multiple times and jimmy it in crazy positions - An operation that can sometimes take an hour in itself.
RMA sounds great and all, however Razer uses Fedex for the RMA. I have no Fedex depot near me so even though Razer pay for shipping I still have to pay handling charges to a 3rd party business prior to the shipping. Whilst it doesn't cost much it's still mounting up.
My contract runs out in 6 months and so one option I have is to pay out early (£220ish). Another I have is to RMA AGAIN. Yet another option is to have the handset repaired professionally. Final option is to sack the handset off entirely and spend £100+ for a cheap replacement until upgrade season.
Any recommendations? I'm rapidly losing my temper with Razer here
This topic has been closed for replies.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.

