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Razer Pro Click, big issue

  • January 16, 2024
  • 1 reply
  • 199 views
YannLootgieter

Hello and happy new year to you 

On Windows 11, for a few days now, my Razer Pro Click mouse has been moving on the screen, but the buttons I've set are no longer operational. I also see that Synapse 3 doesn't recognize it.

 

Thanks for help !

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • 3229 replies
  • January 17, 2024

Hi YannLootgieter,

Does this issue happen while you are wireless or wired? To isolate the problem, try testing your mouse on another computer. Make sure that your mouse is directly connected to a USB port on your computer. Please also follow the troubleshooting steps here. If the steps do not resolve the issue, please send me a PM with your mouse serial number and proof of purchase so that I can check for replacement options. All the best!


*Thread locked to curb the conversation to PMs.

YannLootgieter
1 person likes this
  • YannLootgieter
    YannLootgieter
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