Razer Pro Click Bluetooth Connectivity | Razer Insider
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Razer Pro Click Bluetooth Connectivity

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I'm experiencing the exact same issues as mentioned in this thread: /razer-pro-click-bluetooth-connectivity.85070/ It started when an existing pairing seemed to stop working, so I deleted the pairing from my PC and tried to re-pair the mouse. Unfortunately, the mouse will no longer appear in the nearby Bluetooth device list. To make sure it wasn't just this PC, I tried pairing to another and found the same issue. After further troubleshooting, I ended up discovering that my green and yellow profiles are both experiencing this issue, but the blue profile appears to still be functional (in addition to the USB wireless dongle and direct USB connection.) Firmware is up to date and unfortunately my limited warranty is already expired. Am I basically out of luck with only 1 BT profile available on this mouse (effectively making it worthless for my work application)?
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    3 Replies

    Razer.Speedcr0ss
    Steazle
    I'm experiencing the exact same issues as mentioned in this thread: /razer-pro-click-bluetooth-connectivity.85070/ It started when an existing pairing seemed to stop working, so I deleted the pairing from my PC and tried to re-pair the mouse. Unfortunately, the mouse will no longer appear in the nearby Bluetooth device list. To make sure it wasn't just this PC, I tried pairing to another and found the same issue. After further troubleshooting, I ended up discovering that my green and yellow profiles are both experiencing this issue, but the blue profile appears to still be functional (in addition to the USB wireless dongle and direct USB connection.) Firmware is up to date and unfortunately my limited warranty is already expired. Am I basically out of luck with only 1 BT profile available on this mouse (effectively making it worthless for my work application)?
    Did you try following the steps that I suggested on the thread you've mentioned above? Please download and install the Razer Driver Clean-up tool here and uninstall all your Razer Synapse files. Once done, please restart your PC and reinstall the Razer Synapse 3.0. Otherwise, try resetting the mouse by going to the Razer Synapse settings.
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    • Steazle
    • Author
    • 1 reply
    • August 19, 2022
    Hello, Yes I tried the steps outlined in the linked article, but some of the steps I cannot perform as my work laptops can only have approved software installed on them. I also cannot run the Razer Driver Clean-up tool as it requires Admin privilege's. I am only using the Razer Pro Click on these work computers as a standard Bluetooth mouse. Also to note, I am experiencing this issue on both my Windows and Mac machines. The only thing I had not tried before was resetting the mouse from Razer Synapse. I tried this on my personal computer, but this didn't seem to resolve the issue. Is that supposed to clear the Bluetooth profiles saved on the mouse? When I performed the reset, my one active Bluetooth profile was still saved and immediately connected to one of my computers.
    Razer.Speedcr0ss
    Steazle
    Hello, Yes I tried the steps outlined in the linked article, but some of the steps I cannot perform as my work laptops can only have approved software installed on them. I also cannot run the Razer Driver Clean-up tool as it requires Admin privilege's. I am only using the Razer Pro Click on these work computers as a standard Bluetooth mouse. Also to note, I am experiencing this issue on both my Windows and Mac machines. The only thing I had not tried before was resetting the mouse from Razer Synapse. I tried this on my personal computer, but this didn't seem to resolve the issue. Is that supposed to clear the Bluetooth profiles saved on the mouse? When I performed the reset, my one active Bluetooth profile was still saved and immediately connected to one of my computers.
    Thanks for sharing. You said that the Razer Pro Click was tested on both Windows and Mac systems, are those from your work or your units at home without restrictions? And yes, resetting the device will remove the saved profiles but will be re-uploaded once you pair it to the PC with an installed Razer Synapse 3.0. Anyhow, if the issue persists even while using your computer. You may contact your reseller and ask for a warranty claim. Otherwise, please send me a PM including your proof of purchase so I can check if your vendor is part of our authorized resellers. *Thread is now locked.
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