Razer Pro Click V2 — Synapse installation failed | Razer Insider
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Razer Pro Click V2 — Synapse installation failed

  • May 4, 2026
  • 2 replies
  • 30 views

todayretroSandyTan539

Hi everyone,

I'm having trouble setting up my Razer Pro Click V2. Synapse 4 is installed on my PC, but it keeps failing to install/recognize my device. I've tried everything I could find but nothing worked.

Things I've already tried:

Reinstalling Synapse 4 (clean install)

Restarting the PC

Trying different USB ports

Running Synapse as administrator

Disabling antivirus/firewall

The mouse itself works fine as a basic mouse, but Synapse can't complete the device setup.

How can I get the detailed error log so I can share it here? Where does Synapse 4 store its installation logs?

Any help would be appreciated. Thanks!

 

2 Replies

freshBistreBrownbyte810

I am encountering the same issue, with similar troubleshooting steps taken. 

Fully up to date Windows 11


todayretroSandyTan539

Does anyone know how to fix? I've tried everything but I'm still stuck. It's a bit urgent, so any tips would be awesome. Thanks in advance!