It seems the Razer Support Portal isn't working properly and is just automated by AI, so I'm creating a thread here.
I have detected an issue with my new Razer Pro Type Ergo keyboard. The "Switch Off Lighting" feature isn't working properly, while other functions like "Brightness" and "Effects" work fine. The backlight does not turn off according to the set idle timer, even though this feature works perfectly on my other Razer devices.
Crucially, the checkboxes and timers within the "Switch Off Lighting" section are completely cleared (reset to off) whenever I close the device tab or click the "Refresh" button in the upper-left corner.
I have already updated the firmware, performed a clean reinstallation of Synapse 4, cleared all cached data, and tested the issue across all connection types (Wired, 2.4 GHz, and Bluetooth). I also tested the keyboard on a completely different PC, but the error persists.
I would like to know if this is a software bug in Synapse 4, a known hardware issue with this new model, or a defect in my specific unit.