Hi,
I bought a raiju controller to be used with ps4 and I have noticed a problem with the sticks. It seems that right after moving/aiming in a game the moving continues slightly even I dont intend it to. This makes playing games with the controller a bit annoying.
I read this thread: /raiju-te-ultimate-stick-drift-fix.42831
But could not find detailed instructions to fix the problem. I tried to reset the controller by pushing the small button next to m4 button.
Is there a fix for the problem? If there is, may I get detailed instructions to solve the problem. Thanks!
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Hi there, @Termpu! Can you send us the serial number of your Razer Raiju TE controller through PM? Don't forget to include the link of this post. Let's continue from there.
Hi @Razer.FatKidWanderer
Thanks for the reply.
I already did.
I got a list of 9 things to report back to you guys. I did what was requested and sent you back the information and the details but, you guys have not answered to me. My email was sent a week ago.
I already had lost my trust in Razer but Im close to losing my patience as well.
Thanks for the reply.
I already did.
I got a list of 9 things to report back to you guys. I did what was requested and sent you back the information and the details but, you guys have not answered to me. My email was sent a week ago.
I already had lost my trust in Razer but Im close to losing my patience as well.
I see. Can you send us your case ID from our Support Team so we can look into it? Please send it through PM to make sure your case ID is secured.
Hey @Razer.FatKidWanderer ,
Thank you again for replying!
I don't know if you had anything to do with it, but I received an answer just hours after your reply. But in any case, thank you.
I however did not get answers to any of the questions that I had presented, which seems to be the common way of handling business, not just with your company, but with all.
The problem persists, and I answered some more questions and provided more details. I think that I'll post the end result to this thread, just to let people who might be concerned to know how things play out.
Thank you again for replying!
I don't know if you had anything to do with it, but I received an answer just hours after your reply. But in any case, thank you.
I however did not get answers to any of the questions that I had presented, which seems to be the common way of handling business, not just with your company, but with all.
The problem persists, and I answered some more questions and provided more details. I think that I'll post the end result to this thread, just to let people who might be concerned to know how things play out.
No worries. Send us a PM if you encounter some issues.
Alright so I got a reply from Razer.
All the answers, proof, videos and details that I gathered and delivered to Razer were requiered for veryfing the warranty of my controller. If my warranty would have been verified, I would have most likely received a replacement controller.
Since I already have bought another controller, receiving a replacement does not help me.
Thus, I ended the process with Razer and I'll make a reclamation to the reseller.
I still might consider buying Razer products some time after thier release and after checking the robustness of the performance from user reviews. Raiju was a premium controller by all other aspects, but the most important one.
All the answers, proof, videos and details that I gathered and delivered to Razer were requiered for veryfing the warranty of my controller. If my warranty would have been verified, I would have most likely received a replacement controller.
Since I already have bought another controller, receiving a replacement does not help me.
Thus, I ended the process with Razer and I'll make a reclamation to the reseller.
I still might consider buying Razer products some time after thier release and after checking the robustness of the performance from user reviews. Raiju was a premium controller by all other aspects, but the most important one.
so I am please can you help me I bought it before two days and I have the last version of firmware
m_98J
so I am please can you help me I bought it before two days and I have the last version of firmware
Feel free to drop me a PM along with the serial number of your controller. I'll take it from there.
Razer.Lauriat
Feel free to drop me a PM along with the serial number of your controller. I'll take it from there.
need help
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