I have been forwarded by @Dekades to create a forum thread regarding the Razer Raiju Ultimate and its firmware. So could someone get back to me in response to this thread thanks !
I’m sure most have been aware of the community backlash to this product. With personal use of it, not working as intended - and nothing being done. The frustration as a long term customer of razer products; and lack of customer support is unacceptable. This should have been dealt with before release, or at least now respond to the community with updates on what’s happening in terms of the controller and it’s firmware.
Awaiting a response, hopefully to put an end to this long awaited issue and many others dealing with a £200 joke where the customers are having to dig for answers themselves.
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@Dekades still waiting for a response from an agent. Fellow community members are being sent the links any idea on whom will be responding the me? Thanks.
E4M0N
@Dekades still waiting for a response from an agent. Fellow community members are being sent the links any idea on whom will be responding the me? Thanks.
Even if they could email me the link like some others I don’t mind as long as some action is taken until the next version firmware release.
Razer.Winteryang
Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.
Hi there,
Could I get the link to the beta firmware too please?
Thanks
Me too please.
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Razer.Winteryang
Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.
Hi can you send me too the update
Razer.Winteryang
Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.
Could you please PM me the update - I am also experiencing issues and would like to use this controller - thank you
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
Razer.Winteryang
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
When the Full version? (Not Beta)
The drift Stick and the lag are sure software problems and sames with the beta 1.2 (Sorry for my english)
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Razer.Winteryang
Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.
Please also send link to firmware. I have huge stick drift issues. Thanks
Razer.Winteryang
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
we are in December possible that the problem has not yet been solved ... for a € 200 controller is not acceptable
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Razer.Winteryang
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
Still no reply. Please also send link to firmware. I have huge stick drift issues. Thanks
It seems like the main problem the 1.02 beta has fixed is the unresponsiveness off the triggers. From what I can tell the thumbsticks and their unresponsiveness, especially the right thumbstick's when aiming left, hasn't been affected. I guess the problem of the thumbsticks dragging the aim to a direction could be fixed with an update to the deadzones. However the unresponsiveness of the right stick is a different problem and is likely a driver/memory problem.
Since the beta, only my left stick is still drifting. Now if they could fix this before christmas...
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Razer.Winteryang
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
Can I get this firmware to please? Nobody has responded to my other thread. Razer TE Edition pS4
Well for me it Goes like this, i got second razer raiju ultimate and on bluetooth i have still impossible Input lag, wired right stick is still lacking responsivnes but especially when aiming to the left and Little down, also i noticed that it catching a lag sometimes and going crazy. Funny thing that first Day it worked fine and Day by Day gotten worse. From the beginning there was installed 1.01 firmware, asked Staff on forum for 1.02 but no reply at all. Well im going to shop and change it for another one and if that not gonna help refund and wait for Astro c40 Tr..
Razer.Winteryang
Hey @E4M0N, I sent you a PM to help you out with the firmware. Please check your inbox.
Hi I was wondering if I could get the beta firmware for my Raiju TE(Tournament Edition) as I am having a right stick issue regarding turning left only. Thank you in advance.
aeroUFOGreencoast272
Hi I was wondering if I could get the beta firmware for my Raiju TE(Tournament Edition) as I am having a right stick issue regarding turning left only. Thank you in advance.
In my experience the 1.02 beta doesn't affect the problems regarding thumbsticks, so don't get your hopes up.
I_THE_ME
In my experience the 1.02 beta doesn't affect the problems regarding thumbsticks, so don't get your hopes up.
Same. Stil stick drift on left stick. Input lag seems better though. But man, got this controller since october. This is a let down as a first razer customer.
A
Same issues for me.
Drift issues : left stick moves to right, right stick moves to up.
The issue start 2 hours ago. Before that, played without problem while only 1 Week.
(Sorry for my English, i'm French)
Drift issues : left stick moves to right, right stick moves to up.
The issue start 2 hours ago. Before that, played without problem while only 1 Week.
(Sorry for my English, i'm French)
Razer.Winteryang
I sent you guys the BETA firmware. Feel free to reply to my message should you have some questions.
when do you release the definitive fimwere? 3 months the gamepad is unusable
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pulsefastOrangeYellow528
we are in December possible that the problem has not yet been solved ... for a € 200 controller is not acceptable
yes i agreed this situation it's ridiculous for a €200 controller ...
This has been my first purchase into the Razer world - Needless to say I'm proper disappointed. this product hasn't received an update to the firmware for so long. Have the developers abandoned support for the Ultimate?
The Beta was being sent out to those who shouted the loudest back in November!!! It's January now and nothing ............. near £200 for a controller that's far from "Ultimate" ......... please don't say I've wasted my money?!?!?!
The Beta was being sent out to those who shouted the loudest back in November!!! It's January now and nothing ............. near £200 for a controller that's far from "Ultimate" ......... please don't say I've wasted my money?!?!?!
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