Recently bought a raiju v3 pro and didnt recieve the correct thumbsticks… I talked to a support agent and the best they could do is waste my warranty claim to send my controller back and recieve a new one? I dont want a new one, I want the correct product! Mine is like a day old and there is compensation for recieving the wrong product other than using my warranty claim. Gee, thanks a lot razer.
Razer Raiju v3 pro
- Razer Support
Hi strxwhat,
This falls short of our standards. Did you purchase the product directly from our Razer online store? If yes, allow me to investigate. Please PM me your case ID and the link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.
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